pkr9 Privacy Policy

1. Who We Are

1.1 — pkr9 ("pkr9", "we", "our", "us") operates the online casino and sports betting platform available at pkr9.club. pkr9 is operated by pkr9 Group under an International Gaming License and is the data controller responsible for the personal information of its registered members.

1.2 — pkr9 is designed to serve players across Pakistan, including major cities such as Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, Multan, and Peshawar. Our platform is operated in English and all data processing activities described in this policy apply regardless of the city or region from which a member accesses the platform.

1.3 — For all privacy-related matters, pkr9 can be reached via the contact details set out in Section 15 of this policy.

2. Personal Data We Collect

2.1 — pkr9 collects personal data across several categories, depending on how you interact with the platform:

Category	Examples	Purpose
Identity Data	Full legal name, date of birth, CNIC / passport number, photograph	KYC verification, age confirmation, regulatory compliance
Contact Data	Email address, Pakistani mobile number, residential address	Account communication, support, transaction alerts
Financial Data	JazzCash / EasyPaisa account reference, bank account details, transaction history	Deposit processing, withdrawal verification, AML monitoring
Technical Data	IP address, device fingerprint, browser type, operating system, session timestamps	Fraud prevention, security monitoring, platform optimisation
Usage Data	Games played, bets placed, session duration, feature interactions	Responsible gaming monitoring, personalisation, analytics
Communications Data	Live chat transcripts, support emails, survey responses	Customer service, dispute resolution, quality improvement

2.2 — pkr9 does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, health information, or biometric data, except where identity document photographs are submitted as part of the mandatory KYC process. Such photographs are processed solely for age and identity verification purposes.

3. How We Collect Your Data

3.1 — pkr9 collects personal data through the following means:

• Direct submission: data you provide when registering, completing KYC, making deposits or withdrawals, contacting support, or responding to surveys;
• Automated collection: technical and usage data collected automatically via cookies, server logs, and analytics tools as you interact with the platform;
• Third-party sources: identity verification outcomes from KYC service providers, fraud risk scores from payment processors, and publicly available information used to verify the accuracy of data you have provided.

3.2 — pkr9 does not purchase personal data from data brokers or compile profiles from social media platforms without your explicit consent.

4. Legal Basis for Processing

4.1 — pkr9 processes personal data on the following legal grounds:

• Contractual necessity: processing required to fulfil our obligations to you as a member — including account management, payment processing, and game provision;
• Legal obligation: processing required to comply with KYC, AML, and regulatory reporting obligations imposed by our International Gaming License;
• Legitimate interests: processing for fraud prevention, platform security, responsible gaming monitoring, and internal analytics — where these interests are not overridden by your privacy rights;
• Consent: processing for marketing communications and non-essential cookies, where you have provided explicit opt-in consent that can be withdrawn at any time.

5. How pkr9 Uses Your Personal Data

5.1 — pkr9 uses the personal data it collects for the following purposes:

• Creating, verifying, and managing your pkr9 member account;
• Processing deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and card payment methods;
• Conducting mandatory KYC and age verification checks — pkr9 is a 21+ platform and verifies this before processing any withdrawal;
• Monitoring transactions and betting patterns to detect and prevent money laundering, fraud, and suspicious activity;
• Operating responsible gaming tools including deposit limits, session timers, and self-exclusion mechanisms;
• Sending transactional communications such as deposit confirmations, withdrawal updates, and security alerts;
• Sending promotional communications about pkr9 bonuses and offers, where you have opted in to receive such messages;
• Improving platform performance, game offerings, and user experience through aggregated analytics;
• Complying with lawful requests from regulatory authorities, law enforcement agencies, and licensing bodies.

6. Sharing Your Personal Data

6.1 — pkr9 does not sell personal data. We share data only in the following limited circumstances:

• KYC and identity verification providers: third-party services that verify the identity, age, and document authenticity of pkr9 members as required by our licensing obligations;
• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and card processing networks — solely to facilitate deposits and withdrawals on your instruction;
• Fraud prevention and AML services: specialist third parties who help pkr9 detect suspicious patterns and meet anti-money laundering requirements;
• Game software providers: licensed game studios and live casino operators whose products are available on the pkr9 platform — they may receive anonymised session data necessary to deliver the game experience;
• Regulatory and law enforcement authorities: where disclosure is required by our International Gaming License, a court order, or applicable law;
• Professional advisers: lawyers, auditors, and insurers where necessary for the conduct of pkr9's business, subject to binding confidentiality obligations.

6.2 — All third parties with whom pkr9 shares personal data are required to process it only for the specified purpose, under contractual terms that reflect the data protection standards set out in this policy.

7. Cookies and Tracking Technologies

7.1 — pkr9 uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that help the platform remember your preferences, maintain session security, and collect analytics data.

7.2 — pkr9 uses the following categories of cookies:

• Strictly necessary cookies: essential for platform security, session management, and fraud prevention. These cannot be disabled without impairing platform functionality;
• Functional cookies: remember your language preferences, display settings, and recently played games to improve your experience;
• Analytics cookies: collect aggregated, anonymised data about how members use the platform to help pkr9 improve its services. pkr9 uses these only where you have provided consent;
• Marketing cookies: used to deliver relevant promotional content about pkr9 offers. These are activated only with your explicit opt-in consent.

7.3 — You may manage your cookie preferences through your browser settings at any time. Disabling non-essential cookies will not affect your ability to place wagers, make transactions, or access core platform features.

8. Data Retention

8.1 — pkr9 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, subject to the following minimum retention periods required by our regulatory obligations:

• Account and identity data: retained for a minimum of 5 years from the date of account closure, as required under AML and gaming license regulations;
• Transaction and financial records: retained for a minimum of 5 years from the date of the transaction;
• Communications and support records: retained for 3 years from the date of the communication;
• Technical and usage data: retained for up to 24 months from collection, unless required for ongoing fraud or AML investigations.

8.2 — Where personal data is retained solely to meet a regulatory obligation, access to that data within pkr9 is restricted to the compliance team and is not used for any commercial or operational purpose during the retention period.

9. Security Measures

9.1 — pkr9 implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and pkr9 servers;
• AES-256 encryption for sensitive data at rest, including financial and identity records;
• Role-based internal access controls, ensuring staff access only the data required for their specific function;
• Regular independent penetration testing and security audits of platform infrastructure;
• Multi-factor authentication requirements for all internal administrative access to member data systems.

9.2 — In the event of a personal data breach that poses a risk to member rights, pkr9 will notify affected members and the relevant regulatory authority within the timeframes required under applicable law. Notifications will be sent to the email address registered to your pkr9 account.

10. International Data Transfers

10.1 — pkr9's primary data infrastructure is located in secure data centres operated under its International Gaming License jurisdiction. Some third-party service providers engaged by pkr9 — including KYC verification platforms and fraud detection services — may process data in jurisdictions outside Pakistan.

10.2 — Where personal data is transferred internationally, pkr9 ensures that appropriate safeguards are in place, including contractual data protection clauses that require the receiving party to maintain standards equivalent to those described in this policy.

11. Children's Privacy

11.1 — The pkr9 platform is strictly for adults aged 21 and above. pkr9 does not knowingly collect or process personal data from any individual under the age of 21.

11.2 — If pkr9 discovers or reasonably suspects that an account has been registered by a person under 21, the account will be suspended immediately, all data will be deleted to the extent not required for regulatory reporting, and any deposits will be refunded. No winnings generated during such a period will be paid out.

11.3 — If you believe a minor has registered a pkr9 account, please contact our support team immediately via Live Chat so that appropriate action can be taken without delay.

12. Exercising Your Data Rights

12.1 — As a pkr9 member, you may exercise the following rights in relation to your personal data at any time:

• Access: request a copy of all personal data pkr9 holds about you;
• Rectification: request correction of inaccurate or incomplete personal data;
• Erasure: request deletion of personal data where there is no legitimate grounds for continued retention — noting that regulatory obligations may require certain data to be retained for mandatory periods;
• Portability: receive your personal data in a structured, commonly used, machine-readable format;
• Restriction: request that pkr9 limits the processing of your data in certain circumstances, such as while the accuracy of data is disputed;
• Objection: object to processing based on legitimate interests, and unconditionally object to processing for direct marketing purposes.

12.2 — To exercise any of these rights, contact the pkr9 privacy team via Live Chat or by email at the address set out in Section 15. pkr9 will acknowledge your request within 5 business days and aim to provide a substantive response within 30 calendar days. Where a request is complex or voluminous, pkr9 may extend this period by a further 30 days, with notice provided to you.

12.3 — pkr9 will not charge a fee for handling data rights requests unless a request is manifestly unfounded, repetitive, or excessive.

13. Marketing Preferences

13.1 — pkr9 sends promotional communications — including bonus offers, tournament announcements, and platform updates — only to members who have explicitly opted in to receive such messages during registration or subsequently through account settings.

13.2 — You may withdraw your marketing consent and opt out of all promotional communications at any time by updating your notification preferences within your pkr9 account settings, or by contacting Live Chat support. Opting out of marketing communications does not affect the delivery of essential transactional notifications such as deposit confirmations, withdrawal updates, and security alerts.

13.3 — pkr9 does not share your contact details with third-party marketers. Promotional communications will always come from pkr9 directly through channels you have authorised.

14. Amendments to This Policy

14.1 — pkr9 reviews this Privacy Policy periodically and may update it to reflect changes in data practices, platform functionality, or applicable regulatory requirements. The most current version will always be published on the pkr9 platform with the effective date clearly shown.

14.2 — Where amendments are material — meaning they change the nature of data collected, the purposes for which it is used, or the rights available to members — pkr9 will notify registered members via their account email address at least 14 days before the changes take effect.

14.3 — Continued use of the pkr9 platform after the effective date of any updated policy constitutes acceptance of the revised terms. If you do not agree to the revised policy, you should contact pkr9 to arrange account closure prior to the effective date.

15. Contact and Complaints

15.1 — For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by pkr9, please contact us through the following channels:

• Live Chat: available 24/7 directly on the pkr9 platform — the fastest way to reach our privacy and support team;
• Email: [email protected] — please use the subject line "Privacy Request" to ensure your message is routed to the correct team.

15.2 — If you believe pkr9 has not handled your personal data in accordance with this policy or applicable law, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction. pkr9 encourages members to contact us directly in the first instance so that we have the opportunity to address your concern before escalation.

This Privacy Policy was last reviewed and updated in January 2026. pkr9 is operated by pkr9 Group under an International Gaming License. All rights reserved. pkr9 is a 21+ platform. Play responsibly.